customer support
With us, you make the difference. An experienced service provider that connects you with your customers. Anytime. Everywhere.
Our core competence
Gaming Support.
We know speedruns, patch notes and matchmaking bugs. Our team consists of passionate gamers who help your players at eye level.
Player Support
Technical problems, account issues, gameplay questions - solved by agents who really know your game and play it themselves.
Core Service
Live Chat & In-Game Support
Real-time help directly in the game or on your platform. Seamless integration - your players will hardly notice that they are using external support.
Real time
Technical L1/L2 support
Bug reports, onboarding help, feature questions - we solve most of them directly and escalate them specifically to your dev team.
Tech Support
Community Management
Discord, Reddit, X - professional moderation and maintenance of your communities so that you can concentrate fully on development.
Social
Order & Shipping Support
Order status, delivery delays, returns processing - we resolve customer queries before they turn into negative reviews.
Post-purchase
Multilingual support
Support in 15+ languages - DE, EN, FR, ES, PT, KO, JP and more. Global players, local support in their native language.
15+ languages
Other sectors
Customer Support for every area.
Our expertise extends far beyond gaming. We bring the same quality and passion to every area of customer service.
Inbound & outbound support
Telephone, chat, e-mail - we support customers on all channels and keep waiting times consistently low.
Omnichannel
Returns & complaints
Structured processing of returns and complaints according to your guidelines - fast, friendly, solution-oriented.
RMA
Technical fault support
Connection problems, router configurations, network troubleshooting - we solve L1 queries reliably and quickly.
Tech Support
Contract & tariff advice
Tariff changes, contract renewals, termination retention - we know the right arguments to keep customers.
Retention
Peak season scaling
Black Friday, Christmas, sales - we scale up to your volume at short notice and scale down again after the event.
Flexible
We don't do nine to five
References
The foundations of our success
Trust grows over time. Here we take a look at the projects and partnerships that have paved the way for us and continue to demonstrate the cornerstones of our approach: reliability and substance.
Specialized Gaming Division
We Speak Gamer.
From in-game support to community management on Discord - we look after AAA titles and indie hits alike.
Partners from the gaming world
Customer Care
Empathetic support via e-mail, chat and telephone for satisfied end customers worldwide.
Premium Clients
IT Services & Consulting
Logistics & Fulfillment
East Westphalian precision in storing, testing and shipping your hardware and products.
Premium Clients
Years of experience
Accessibility
% Passion
Our history
Experience that counts.
What began as a small team is now a sought-after partner for companies from all over Europe.
🎯 Focus
We concentrate on the essentials: Your customers.
🤝 Partnership
We think long-term and grow with you.
💡 Innovation
We use new technologies as an opportunity, not as a threat.
🌱 Responsibility
For our employees, partners and society.
From Gütersloh into the world
maxupport was founded in Gütersloh in 1996 - at a time when customer support was still mainly provided by telephone and the Internet was just beginning to change the business world. Our founders recognized early on that companies needed competent partners to support their customers in every situation.
In the early years, we concentrated on technical and game content support for entertainment software (games) manufacturers and telecommunications providers. With the growth of the Internet and e-commerce, we steadily expanded our range of services and our industry expertise.
Like a good dish, the characters and strengths of our employees complement each other - the result is the ideal mix for your support.
Our team - our greatest strength
What sets maxupport apart from other BPO service providers is the special care we take in putting together and developing our teams. We believe that excellent customer service is made by people - people who not only know their job, but really enjoy doing it.
Our agents are intensively familiarized with your products, brand and corporate culture. Through regular training, coaching sessions and an open feedback culture, we work with you to develop a team that lives your values.
Quality as a promise
Since our foundation, we have built up long-term customer relationships - many of them for more than a decade. This is no coincidence. It is the result of a consistent focus on quality, transparent communication and a genuine interest in the success of our partners.
Our structured quality management system includes regular call analyses, individual knowledge databases, proactive escalation management and detailed KPI reporting. This means you always know exactly how your support is going - and we know where we can improve together.
Fit for the future
Digitalization is rapidly changing customer service. AI-supported tools, omnichannel communication and new expectations of the next generation of consumers are presenting companies with new challenges. maxupport will accompany you on this journey - as a reliable partner that cleverly integrates new technologies into proven processes.
01
Humanity
No bots, no scripts. We rely on genuine empathy and individual solutions for every single customer contact.
02
Precision
Quality management is not just a buzzword for us, but a living standard. Every interaction is tested for excellence.
03
Innovation
We use state-of-the-art tools and AI support to free up our experts to focus on the essentials.
Our process
This is how we start together.
From the first meeting to ongoing operations: our proven onboarding process ensures a smooth start and sustainable results.
Analysis & needs assessment
In a structured discovery meeting, we get to know your company, your target group and your specific requirements.
- Contact volume & channel structure
- KPI definition & SLA requirements
- System landscape & tools
- Tonality & brand values
Conception & planning
Based on the analysis, we develop a customized operational concept with specific milestones and resource planning.
- Team structure & shift planning
- Knowledge database structure
- Escalation matrix
- Reporting structure
Training & Onboarding
Intensive product training, system briefings and practical tests ensure that your team performs from day one.
- On-site or remote product training
- Quality calibrations
- Soft skills coaching
- Pilot phase with feedback loops
Operation & Optimization
In ongoing operations, we ensure consistently excellent results through continuous QM, transparent reporting and regular coordination.
- Weekly KPI reviews
- Proactive escalation handling
- Regular team training
- Flexible capacity adjustment
Ready for the
Next Step?
Let's find out together how maxupport can take your business to the next level.
Contact us
mail@maxupport.de
+49 (0)5241 2117660
