maxupport has been developing customized solutions for 20 years in the field of customer communication and digital services. It is our value proposition to cover all our clients' needs in a comprehensive and flexible way. Hotline, Hintline or Infoline - the friendly maxupport-team informs customers in detail and provides professional help with questions of content and technical issues.
customer support is important
because a business relationship does not end with the sale
maxupport offers you a wide-ranging spectrum of services in the sector of customer service and provides high quality intelligent solutions for your company.
Good customer service enhances your image and is profitable for your business. We offer you maximum competence: via our helpdesk we answer all kinds of questions for your customers. We provide content-related support for your product range and give professional help with technical problems.
Or you can book us as a pure infoline, then we provide information on your products to make it easier for consumers to make purchasing decisions.
Customer service on the internet – maxsupport is a proven contact in this field as well. We know the requirements for support sites exactly, work out ideal solutions and expertly manage the internet presence of your company. And we maintain direct contact with your customers on request.
maxsupport carries out mailing and mailing campaigns and also offers product exchange as a full service. Benefit from our proven all-round service with guaranteed customer proximity.
By the way: Cost transparency and individual remuneration are a matter of course for us.
The end customer may be king, but often he is also a layman. You need people with experience in customer support to handle the end customer enquiries correctly. We have 20 years of experience in this area and can rely on the qualifications of our employees. The caller's problem is received, recorded, forwarded to the right person or solved directly via remote diagnosis and a suitable questionnaire. This leaves you time to focus on your core competence in your company. maxsupport offers a hotline service and helpdesk for companies to relieve your employees, departments and switchboard. The first complaints or problem cases are recorded here and a suitable solution for the respective problem is sought. In this way, many incidents or inquiries can be processed according to well-founded experience.
SOCIAL MEDIA & COMMUNITY MANAGEMENT
In the era of social media, everyone has the opportunity to express their opinions on a product or company. Our primary goal is to turn every customer contact into a positive experience and to ensure that your customers and you win through the contact. Satisfied customers are usually willing to pay higher prices, which can have a positive effect on your pricing policy.
Building and Maintaining the Community
Facebook / Google+ / Twitter / etc.
Forum Set-up and Management
Professional customer support is essential in every company. In order to control this service perfectly, we offer you our individual and customer-oriented solutions - because communication is the key to an economical and customer-friendly company. The correlation between sales figures and customer satisfaction can only be seen through reports from customer surveys.
Quality Assurance (QA)
Customer Surveys (phone / online)
The business relationship does not end with the sale and it is generally cheaper to keep customers than to gain new ones. Our experts and specialists are responsible for a fast and competent handling - depending on what your requirements are. No matter which service you want to call up from us - you can always count on the maxupport-team!
Product Exchange (RMA)
Discount and Recall Campaigns
Contact us for more information. We will find the right solution for your company.